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Who are we ?

Terra Maya is a receptive travel agency based in Merida, Mexico.

It is part of Terra Group, a network of travel agencies specialized in tailor-made trips created in 1998 and operating throughout Latin America, South Africa, Australia and Europe.

Terra Andina Bolivie, covers Bolivia (since 1998)

Terra Andina Pérou, Peru (since 2001)

Terra Brazil, Brazil (since 2003)

Terra Maya, Mexico, Belize and Guatemala (since 2006)

Terra Argentina, Argentina (since 2006)

Terra Caribea, Panama and Costa Rica (since 2007)

Terra Chile, Chile and Easter Island (since 2008)

Terra Andina Ecuador, Ecuador and Galápagos Islands (since 2009)

Terra Antarctica, cruises in Antarctica (since 2009)

Terra Colombia, Colombia (since 2012)

Terra Africa, South Africa and Southern Africa (since 2012)

Terra España, Spain and Canary Islands (since 2013)

Terra Nossa, North East Brazil (since 2014)

Terra Australia, Australia (since 2014)

These entities share common values, modern work methods and experiences gathered from similar backgrounds.

Over the years, we have become recognized as specialists by professionals in the tourism industry regarding individual and tailor-made trips, group trips, incentive travel and seminars organization.

This versatility also allows us to use our knowledge in other areas connected to travel: reports, editing of travel guides, photography, events, adventure travel, extraordinary trips (like crossing the continent), and actions in the area of responsible tourism.

We are committed to a diverse range of activity built around the same theme - travel -, stimulating us personally as well as creating a synergy between our different activities. To “root out” information for these reports, we are driven to explore unknown regions, generating new contacts and giving birth to innovative ideas… which are developed to produce tourist programs (and vice versa).

To learn more about Terra Group and its agency network around Latin America, go to the website Terra Group. (lien URL https://www.terra-group.com)

 

Quality, at the best price, with complete safety.

Our marketing strategy is centered on quality of service.

In our different agencies, the managers, the directors of operations and the salespersons, are all working in the field. They are professional, tri-lingual and experienced in modern work methods. This is one of the strongest points of our structure, and our contacts appreciate our willingness to recognize and advocate quality. This is expressed as much in the construction of programs (quick precise response, in the language of our operators) as in our operations (emphasis on security).

Our offices take care of their own logistics (equipment / materials / first aid supplies) and have a wide network of correspondents for particular areas of operation (Amazonia / Pantanal / the Andes).

This requirement for quality does not limit itself solely to a capacity to operate a successful tourist program; it is accompanied by competitive prices for every level of comfort desired.

This competitiveness is due partly to the negotiations with local operators (hotels, transport, guides, airline companies...) and  partly to our aim to operate services ourselves as often as possible, without intermediaries.

We wish to avoid having a high number of intermediaries :

• to limit accumulation of extra commissions being charged;

• to shorten the chain of communication and thus improve direct control of our operations;

• to conserve our determination to be a source of proposals and our capacity to innovate.

 

Tourism as a Positive Act

One speaks today of ecotourism, or “ethical tourism”.

Both aim to show common sense and respect, a consciousness that traveling is at the same time borrowing from and imprinting on the places we encouter.

Common sense by respecting the fragile environment and towards our teams on site or in offices by paying fair salaries.

Respect for the people who receive us, but also for our clients and for ourselves, seeking to ever enrich the contents of our programs and give meaning to traveling.

 

Terra Group Associates:

Fabrice Pawlak, Pierre Boyer, Nicolas Blanquet, Thibault Jeannin, Eric Quillevere, Jérôme Sans, Olivier Tibi, Agathe Guy, Thomas Loubert, Christophe Napierai, Sandrine Gallo, Antoine Dekyvère, Tristan Reger, Florian Servant, Myriam Fernandez, Audrey Barousse, William Wadoux, Julie Ligny.

 

The team group:

Catherine Gilloury, Constance Faysse, Grover Tito, Jean-Philippe Marquet, Lucie Grosnet, Orlando Calatayud, Rodrigo Menoza, Fabiana Carosio, Luiza Fafa, Nivea Attalah, Agathe Clerc, Aline Boutin, Barbara Martin, Guillaume Bur, Katherine Elizondo, Arnaud Maurel, Camille Barraud, Cassandre Lafont, Edouard Vincent, Nicolas Richard, Cathy Nieto-Napirai, Maxence Tournier, Tiphaine Moreau, Clara Groison, Isabelle Champaney, Edison Nivelo, Nicolas Goronflot, Viviana Gualavisi, Carola Echenique, Claudia Hernandez, Sophie Gauvin, Fernanda Rio, Gabriela Hernandez, Gaspar Bazan, Vania Sandoval, Ivanilde Gaudé, Alban Naffrechoux, Henry Mendoza, Joanna Matta, Johan Stevan, Marion Salemkour, Raul Zambrano, Valérie Alonso, Kanto Raomiala, Laurène Dubreuil, Lucie Le Mansec, Karine Boyer, Noelia Catalatayud, Paola Salazar, Luis Cusi Castro, Simon Zapata.

 

Our assets

KNOWLEDGE

Each agency, realizes several scouting trips in new areas each year. Those trips, together with our media operations (TV reports, editing, printing press, writing of tourist guides) lead to a renewed knowledge of the countries in which we operate, as well as an increase and a renewal of itineraries offered.

TECHNOLOGY

Terra Group is equipped with a technological structure, toogonet, developing software dedicated to help the work of the receptive agency. The software “Toogo” has enabled us to optimize qualitatively our daily work and enables us to answer more quickly to your requests.

GEOGRAPHICAL PRESENCE

We are physically established continuously from Mexico to the Tierra de Fuego, as well as in South Africa, Australia and Europe (Spain and Portugal).

We have chosen to organize ourselves in a vast geographical area to be able to offer competitive trans-national trips as well as continent crossing trips.

Our 15 offices abroad have their own logistic and a network of partners to operate in difficult areas (Amazonia / Pantanal / isolated cordilleras / Antarctica).

RESPONSIBLE TOURISM

Our concrete policies regarding responsible tourism ensure the motivation of the field teams and local communities we work with.

COMMUNICATION

-Professional queries, except during week-ends, are, with the occasional exception, replied to within 24 hours by a trilingual representative, knowing perfectly the costs, the sites and the operations.

-Our respective websites are regularly updated and contain a non-exhaustive list of the programs we offer. They enable our clients (tour operators) to choose programs ideas, texts and pictures to build their own programs.

-Our agencies are in continuous contact with each other as well as with our partners (via phone, email, WhatsApp and Skype).

MOTIVATION

Our economic model is based both on the progressive opening of the company’s capital (18 associates in 2015) as well as on a bonus system. In addition to this, Terra regularly invests in field staff training programs. This model directly affects our team’s motivation.

 

Our travel formulas

CUSTOM TRIPS

Whether its for a program focused on the visits of the renowned sites or off-the-beaten-track, for a 6000 meters roped party or just for a cultural stay, our team is at your disposal to build your ideal program, according to your logistics (dates, seasons, particular wishes, budget, physical condition…).

Customized trips are made possible by the attention given to each individual customer via an open communication and the sharing of ideas.

Note: every office has a special phone number, at the price of a local call.

GROUPS

The experience and the knowledge accumulated since the company started enables us to offer group trips while maintaining competitive prices and logistic achievements.

Whether you are looking for a package with fixed departure dates, a classical program or an original itinerary for an agency or company committee; we put our professional skills at your service to make your stay successful.

THEME TOURS

Theme tours form a strong trend in the custom trip demand.

More and more travelers tend to be interested in the details of the trip and want to favor one aspect of their destination, a mean of transportation, a particular activity…

We have made up a range of theme tours in order to satisfy those targeted queries: wild lands, telluric phenomenon, history, outdoor, gastronomy, adventure, 4x4, religion, mountain-biking, train trips….

theme-activity-scuba-diving

theme-landscape-desert

archaeological-site-chichen-itza

theme-landscape-forest

theme-people-family

theme-landscape-city

theme-landscape-island

theme-landscape-lagoon

theme-people-mariachi

trajineras-de-xochimilco

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